This policy explains how PackPek Supplies Sdn. Bhd. processes, ships and delivers packaging and small business supply orders within Malaysia. It should be read together with our Terms & Conditions, which govern lead times and delivery in a contractual sense.
Orders are dispatched from our facility in Setia Alam, Shah Alam. Because orders are picked and quality-checked against your confirmed order before dispatch, shipping time is separate from, and begins after, packing time.
Order processing covers stock allocation, pack count verification and packing, and typically ranges from 1 to 4 business days depending on product category, quantity and stock availability. Custom-printed items require additional proofing and production time, which will be stated at the quotation stage. Processing time begins from the date of order confirmation, not from the date of enquiry.
We deliver across Peninsular Malaysia by road courier, and to Sabah and Sarawak by a combination of road and air or sea freight depending on volume and timeline. The most suitable method for your order will be confirmed at checkout or the quotation stage.
Shipping costs are calculated per order based on weight, volume and destination, and are quoted separately from product pricing unless otherwise stated. Bulk orders shipped by pallet are quoted using freight rates obtained at the time of booking, as these fluctuate with fuel surcharges and carrier capacity.
Once dispatched, typical delivery timeframes are 1 to 3 business days within Peninsular Malaysia and 3 to 7 business days to Sabah and Sarawak. These are estimates, not guarantees, and can be affected by weather, carrier delays, or public holidays. We will flag any known risk to your delivery date as early as possible.
Where the courier provides a tracking reference, we will share it with you upon dispatch.
For sellers operating multiple fulfilment addresses, we can pack and label individual parcels per location and coordinate delivery to several addresses from a single order. Recipient addresses should be provided in the format we specify at checkout to avoid delivery errors; corrections requested after packing has begun may incur a repacking or redelivery charge.
Please inspect all deliveries on arrival. If a shipment is visibly damaged, note this with the carrier at the point of delivery where possible, and report it to us within 72 hours at pack_pek@outlook.com with photographs of the damage and packaging. For shipments that appear lost in transit, contact us once the estimated delivery window has passed so we can open a trace with the carrier. Resolution for damaged or lost shipments, including replacement or refund, is handled under our Refund & Return Policy.
If a delivery attempt fails because no one is available to receive it, or because the address or contact details provided were incomplete or incorrect, the carrier's standard redelivery or storage process will apply, and additional redelivery or storage charges incurred by the carrier will be passed on to the Client. Please ensure delivery addresses and recipient contact numbers are accurate and reachable at the time of order.
For shipping enquiries, tracking requests or delivery issues, contact pack_pek@outlook.com or call +6017-618 8464, quoting your order reference. Our dispatch facility and contact address is 15-2-1, Level 1, Jalan Setia Prima R U13/R, Setia Alam, 40170 Shah Alam, Selangor, Malaysia.